Questions may pop up. If you can’t find an answer below, please call us at 510-451-2254 or (toll free) 888-989-0454, 9am-5pm (CST time) Monday through Friday, and we will be happy to help. Or email us at firstname.lastname@example.org.
How much is shipping?
Shipping is based on the delivery address and your selected USPS delivery method. Domestic orders over $50 (after promotional discounts are applied) receive FREE SHIPPING.
What are the available shipping methods?
We provide you with the best rate through USPS:
- USPS Priority Mail (3-4 days)
- USPS First Class (3-5 days)
Rates are calculated based on your delivery address and cannot be modified.
When can I expect my order to ship?
Orders received Monday through Friday at noon will be processed within two business days. Orders received after 12:00 pm (PST) on Friday will be processed the following Monday.
Once your order ships, you will receive your tracking information by email. Please note nationwide shipping delays may cause packages to experience longer shipping times.
International shipping typically takes 7-14 days.
Where will my order ship from?
Orders ship from Oakland, California.
Do you ship internationally?
We currently ship to Canada and Mexico.
Can I return my items?
We want you to be pleased with your MerryMakers purchase. If you’re not 100% satisfied, we’d welcome a return or exchange within 30 days. To be eligible for a return, your item must be unused and in the original packaging. We will send you email confirmation upon receipt of the return. Within 7 days, a credit will be applied to your original method of payment.
Can I add a gift note?
We offer complimentary gift notes upon request. Please email us at email@example.com with an order reference number and the message you would like us to include with your order.
Office closure dates:
We are closed weekends and national holidays.
- Thanksgiving: Thursday, November 24 - Friday November 25, 2022
- Year End Warehouse Closure: Friday, December 24 - Tuesday, January 3, 2023
Are your dolls safe for all ages?
Yes, with the exception of #1627 Park Ranger Bear (3+ years). For more safety information see Social Responsibility & Safety.
How do I take care of my MerryMakers dolls?
We recommend surface washing. Alternately, place the item in a closed bag or pillow case and machine wash in cold water on the delicate cycle.